Achieving real customer intimacy in a highly competitive market

The customer relationship has evolved considerably in the past few years. Previously, to succeed, companies mainly focused on transactional and rational elements, such as product specifications or service. Today, this is no longer enough to remain competitive.

As customers say and most managers recognize, a company's organic growth now largely depends on its ability to offer its customers positive and memorable experiences. Only in this way, organizations can gain their customers' loyalty and make them ambassadors of their products, services and their brand.

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GrowthBlog

Think before you act - the importance of good requirements management

Customer experience management

Grant Thornton Consulting helps organizations build a unique customer experience. The goal is growth by creating a highly differentiated customer experience that turns dissatisfaction or indifference into delight. We provide clear insight in both current and desired experience and help to make it happen by inspiring businesses with innovative solutions.

Business modeling

We translate new ideas into business models and help you to make the business model work.